M Squared Strategies Entertains Job Candidates for Facilitation Service Line

Posted in Facilitation / Human Resources on April 03, 2012

They came from all over the country – California, Florida, Texas, and places in between – for an informative but fun Happy Hour hosted by M Squared Strategies. More than a dozen candidates, all carefully pre-screened by our Human Resources department, were here to meet with members of the FSL team. There were undergrads as well as graduate students, liberal arts majors, former Peace Corps volunteers, Governance and Policy experts, all eager to learn more about M Squared Strategies and what they can bring to our Facilitation Service Line and the company.

The event, which was organized by Alessandra Colia and Jenny Weng of M Squared Strategies, took place in the large conference room at M Squared Strategies HQ. Andrew MacDonald, director of HR, was impressed with the caliber of candidates as well as the energy and enthusiasm exhibited by the M Squared team. “This is the kind of event we can replicate for other hiring efforts and service lines in the future.”

Employees Rack Up More Professional Certifications

Posted in Facilitation / Professional Development on March 30, 2012

Workplace Conflict Management and DiSC Assessment were at the top of M Squared Strategies’ March Spring Training agenda.

At the Workplace Mediation Training, offered by the Mediation Training Institute, Wes Cronkite, Alessandra Colia, and Erin Bankey studied a variety of techniques drawn from legal and counseling methodologies.  The M Squared group was a noted force in the class, made up mostly of government mediators, as they brought their client delivery and professional backgrounds to bear in role playing and theoretical discussions. At the end of the two-day session, they were certified as Professionals in Managing Workplace Conflict.

The primary focus at the Everything DiSC (Dominance, influencing, Steadiness, and Conscientiousness) Trainers workshop in Minneapolis was personality assessment. Along with human resources professionals, independent consultants, and executive coaches, Erin Bankey and Nic Turrentine were there to learn the fine points of DiSC assessment, and the art of training others to use the tool. It’s all about understanding your own personality (each attendee received a series of detailed personality assessments related to workplace, management, and leadership styles) as well as the work styles of your colleagues. The more you understand, the better you can listen, and the more effectively you can respond. Congratulations to Erin and Nic for becoming certified DiSC Trainers.

Kudos from Prime Contractors

Posted in Facilitation on December 13, 2011

Over the past three months the Facilitation Service Line has received rave reviews from clients and prime contractors for facilitations in the Department of Veteran Affairs. M Squared facilitations are known not just for quality delivery on the day(s) of the meeting but also in the thorough preparation leading up to the facilitation itself. Clients are pleasantly surprised to see the robust level of effort that we provide to prepare for facilitations. Our attention to prepare for meetings makes our facilitations more effective for both the client and the prime contractor. The quality of work and success of meetings we facilitate are constant evidence to our prime contractor that we are experts in facilitation and driven to move the client’s agenda forward.

The Facilitation Service Line is continuing to work on various contracts to bring more value to clients through preparation and enhance organizational performance during the facilitation. For more information about the Facilitation Service line, click here.

One VA EA Business Reference Model

Posted in Department of Veterans Affairs / Facilitation on December 13, 2011

M Squared Strategies has played a role in the creation and development of The One VA EA Business Reference Model, or BRM, by providing meeting management and logistical support, as well as providing meeting documentation. With a common set of process definitions to make the complex integration between business processes transparent, the BRM will supports architectural analysis and is a resourceful tool for enabling innovation and transformation. Specifically, the BRM helps the VA to:

  • Improve citizen services by highlighting opportunities to integrate operations and IT investment along common lines of business.
  • Guide VA administrations in the development and submission of business cases, improving the quality of service and lowering costs.
  • Provide IT vendors with a better understanding of the work done by VA administrations to allow them to provide products, and services that are more citizen-focused outcomes along functional lines.

The One VA EA BRM is the first ever-interactive Business Reference Model throughout the entire Federal Government. M Squared Strategies is proud to have played a role in this great accomplishment by the VA!

“Ruthless” Meeting Management

Posted in Department of Veterans Affairs / Facilitation on December 13, 2011

Since the end of May, Brian St.Sauveur has been supporting the Department of Veterans Affairs, Office of Information and Technology’s Ruthless Reduction Task Force (RRTF). With a goal of identifying upwards of $130,000,000 in IT cost reduction for FY 2012, meetings take place Monday through Thursday, 7:30am-10:30am until the term of the Task Force expires on September 30.

The RRTF is chaired by Dr. Paul Tibbits, the Deputy CIO for Architecture, Strategy, and Design. Task Force members include employees from all VA staff offices and administrations, from technical specialists and engineers to multiple SES-level OIT leaders. Brian provides the full suite of M Squared meeting management support to Dr. Tibbits and the Task Force, including documenting notes, capturing action items, and eliciting stakeholder communication. In addition, Brian assists in the creation of RRTF briefings for a variety of audiences, which ranges from Mr. Roger Baker, who is the CIO of the VA, OIT SES executives, and other external stakeholders.

M Squared Strategies’ focus on providing all employees with the knowledge base to successfully manage meetings regardless of size or scope allowed Brian to be successful in the high-intensity, high-visibility environment of the RRTF.

Facilitation Reborn

While the Facilitation Service Line has been a core offering at M Squared for some time, four of the company’s new hires have been re-energizing its efforts and changing how M Squared defines a service line. Each member of the team brings something different to the table in terms of professional background and personality to round out the team and its entrepreneurial efforts to build a successful arm of the company. The team and Kendall have spent hours deliberating the service line’s core principles, framework, and methodology in regular FSL build meetings and there is still much work to do. All of the time and effort will ultimately pay off with a source document that clearly outlines what it means to be a part of FSL, the service delivered to FSL clients, and the strategic direction for FSL’s growth to address the needs of the market seen in recent solicitations. As FSL continues to mature, our team hopes that other service lines will turn to us if help is needed to jump-start their service lines or facilitate the build. We will continue to develop the service line with new team members, securing contracts, and strengthening our team collaboration.

The FSL staff has also been hard at work with new projects as subcontractors within HHS and VA. Nic Turrentine, Erin Bankey, and Selena Hunn are supporting different meeting management engagements at HHS within the CIO’s office, while Justin is supporting the Stakeholder Enterprise Portal at the VA within VRM initiative.

Preparing our Organizational Leaders and Facilitators to Better Serve Government Clients

Erin Bankey led a training session on group dynamics to better inform the company’s work with organizational design, project management, and facilitation. In collaboration with Dr. Sam Steen of The George Washington University, the course covered the five stages of group development and useful techniques to mitigate group problems. Examples raised during the group discussion demonstrated that an understanding of how people interact in groups is essential in client delivery and relevant for our work.

Offering internal training sessions is part of the FSL’s effort to provide professional development for M Squared employees. The slide deck and presentation notes can be found under Corporate Meetings on SharePoint.

Be looking for more upcoming training offerings from FSL, including strategic communications, interest-based problem solving, leadership development, and conflict resolution! Based on the feedback received so far, project management, process design, proposal writing, and organizational change management are also popular requests for future trainings.

Please feel free to email the FSL team with additional suggestions or requests for desired trainings. We look forward to your valuable input!

Meeting Managers Showcase & Training

Can a meeting that only gets half way through the scheduled agenda be considered successful? Absolutely!

The Meeting Managers Training in September is an excellent example. The afternoon training was a great success, despite only finishing half way, as it showcased current M Squared supported meetings by each Meeting Managers. These presentations described each meeting’s significance, benefits, and where M Squared has brought direct value. We also documented a long list of the various tools that M Squared uses to support the meeting. In total, M Squared has seven Meeting Managers (and counting) supporting 19 meetings!

Andrew Slawter brought forth his vast M Squared experience in meeting management and facilitated an informative and entertaining training session on meeting minutes, proper documentation, and procedures. Hard to believe meeting minutes could actually be fun!

Outputs captured from the meeting will help M Squared develop common standards and train future Meeting Managers. With time shortened from the original schedule, we were only able to get through half of the agenda. The second half of this training session resumed in mid-October and focused on further improving M Squared’s meeting management through using technological tools and writing clearer, more effective action Items. Thank you all for your participation and feedback!

Facilitation Reboot

Posted in Facilitation on August 03, 2011

Nic Turrentine, Erin Bankey and Justin Heineman, the newest additions to the facilitation team, have been working to improve the established delivery foundation in many ways that clients are sure to notice.

Over the past two months, the new kids on the block have had quite the introduction to M Squared facilitations. They have been busy at work supporting three separate facilitations at the Department of Veteran Affairs, including Unified Communications, the eBenefits Portal Roadmap, and the Information Sharing Initiative. Each has had its own unique requirements and painstaking deadlines. From flying across the country with minimal notice to introducing our clients to the effectiveness of online collaboration tools, our facilitation team is raising the bar on client delivery.

In addition to successfully tackling client delivery, the facilitation team is busy planning the Interim All Hands Meeting to be held in August.

Modifications to MOBIS

Posted in Contracting / Facilitation on August 03, 2011

M Squared has successfully modified our MOBIS contract with two additional labor categories, including Facilitation Quality Manager and Consultant, and 13 adjusted rates via an economic price adjustment. For more information about this GSA schedule and M Squared rates, please visit: www.msquaredstrategies.com/contracting

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